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An evaluation of effects of information communication technology introduction as a tool for customer service delivery and service efficiency- Kafubu Water and Sewerage Company Limited

Mulenga, Annie Chileshe

An evaluation of effects of information communication technology introduction as a tool for customer service delivery and service efficiency- Kafubu Water and Sewerage Company Limited by Annie Chileshe Mulenga - Kitwe: Copperbelt University 2015 - xi, 76p.: ill.

Includes References

Subjects--Topical Terms:
CUSTOMER SERVICES
WATER UTILITIES--ECONOMIC ASPECTS
INFORMATION TECHNOLOGY--SOCIAL ASPECTS
COMMUNICATION--TECHNOLOGICAL INNOVATIONS
INFORMATION TECHNOLOGY--ECONOMIC ASPECTS
WATER UTILITY COMPANIES--ZAMBIA

LC Class. No.: CBU-PG THESIS/MUL

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