Introduction of total quality management to Zambian service organisations
Kambayi, Rodgers
Introduction of total quality management to Zambian service organisations cases of: Finance bank, Zambia state insurance corporation and Kitwe central hospital Thesis Supervised by Mr. D. Bwalya - Kitwe Copperbelt University, School of Business, Department of Production Management 2004
QUALITY MANAGEMENT
CBU-UG THESIS/KAM
Introduction of total quality management to Zambian service organisations cases of: Finance bank, Zambia state insurance corporation and Kitwe central hospital Thesis Supervised by Mr. D. Bwalya - Kitwe Copperbelt University, School of Business, Department of Production Management 2004
QUALITY MANAGEMENT
CBU-UG THESIS/KAM