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Service quality in academic libraries

Hernon, Peter

Service quality in academic libraries Peter Hernon and Ellen Altman - Norwood, N.J. : Ablex 1996 - xv, 187p. : ill.

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ISBN: 1567502105

Subjects--Topical Terms:
Libraries and scholars - United States
Libraries and students - United States
ACADEMIC LIBRARIES--UNITED STATES
LIBRARIES--HANDBOOKS, MANUALS, ETC

LC Class. No.: Z 675.U5 Her

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