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A study of the effects of Total Quality Management on performance at Lukanga Water and Sewerage company.

Kapusana, Mushany Ngafise

A study of the effects of Total Quality Management on performance at Lukanga Water and Sewerage company. by Mushany Ngafise Kapusana - Kitwe Copperbelt University 2016 - xii, 73p.: ill.

Includes bibliography

Subjects--Topical Terms:
TOTAL QUALITY MANAGEMENT--CASE STUDIES
ORGANIZATIONAL EFFECTIVENESS
QUALITY CONTROL--ZAMBIA

LC Class. No.: CBU-PG THESIS/KAP

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