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The effect of waiting time satisfaction on customer satisfaction and customer loyalty in the context of banks based in Zambia

Ngenda, Mbumwae Mubiana

The effect of waiting time satisfaction on customer satisfaction and customer loyalty in the context of banks based in Zambia / by Mbumwae Mubiana Ngenda - Kitwe: Copperbelt University, 2021. - xii, 100 pages : illustrations

includes bibliographical references and appendices

Subjects--Topical Terms:
CUSTOMER SATISFACTION
CUSTOMER LOYALTY
COMMERCIAL BANKS- ZAMBIA
WAITING TIME SATISFACTION

LC Class. No.: CBU-PG THESIS/NGE

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