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Examining effects of digitalization on customer satisfaction : evidence from the communications industry in Kitwe, Zambia

Munansangu, Munsanda Moono

Examining effects of digitalization on customer satisfaction : evidence from the communications industry in Kitwe, Zambia / by Munsanda Moono Munansangu - Kitwe : Copperbelt University, 2023. - viii, 128 pages : illustrations

includes references

Subjects--Topical Terms:
CUSTOMER SATISFACTION
DIGITALIZATION

LC Class. No.: CBU-PG THESIS/MUN

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