An assessment of customer satisfaction in the quality of service delivery by micro finance institutions: a case of Lusaka based customers of micro finance institutions (Record no. 35013)

MARC details
000 -LEADER
fixed length control field 00679nam a2200133 a 4500
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 140612s2010 ||||||||||||||||| || u
050 ## - LIBRARY OF CONGRESS CALL NUMBER
Classification number THESIS/MBA
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Madubeko, Muuka
245 13 - TITLE STATEMENT
Title An assessment of customer satisfaction in the quality of service delivery by micro finance institutions: a case of Lusaka based customers of micro finance institutions
Statement of responsibility, etc. by Muuka Madubeko
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. Kitwe:
Name of publisher, distributor, etc. Copperbelt University
Date of publication, distribution, etc. 2010
300 ## - PHYSICAL DESCRIPTION
Extent various pagings.: ill.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element CUSTOMER SATISFACTION--MICRO FINANCE INSTITUTIONS--LUSAKA
995 ## - RECOMMENDATION 995 [LOCAL, UNIMARC FRANCE]
-- CBU-MAIN LIBRARY (Kitwe)
-- 1
-- AVAILABLE
-- Jun 12, 2014
-- University Collection
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Home library Current library Shelving location Date acquired Total Checkouts Full call number Barcode Date last seen Price effective from Koha item type
          CBU-MAIN LIBRARY, KITWE. CBU-MAIN LIBRARY, KITWE.   11/30/2022   THESIS/MBA B1443 11/30/2022 11/30/2022 MONOGRAPH