Leading the customer experience : inspirational service leadership (Record no. 80648)

MARC details
000 -LEADER
fixed length control field 00829nam a2200181 a 4500
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 200805s2015 ||||||||||||||||| || u
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9781472447692
050 ## - LIBRARY OF CONGRESS CALL NUMBER
Classification number HF 5415.5 Coo
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Cook, Sarah
245 10 - TITLE STATEMENT
Title Leading the customer experience : inspirational service leadership
Statement of responsibility, etc. By Sarah Cook
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. USA
Name of publisher, distributor, etc. Gower Publishing Limited
Date of publication, distribution, etc. 2015
300 ## - PHYSICAL DESCRIPTION
Extent xii, 174 pages : illustrations
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element CUSTOMER RELATIONS
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element CUSTOMER SERVICES
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element LEADERSHIP
995 ## -
-- MAIN LIBRARY OPEN ACCESS
-- 71.37
-- 750242
-- CBU-MAIN LIBRARY (Kitwe)
-- HF 5415.5 Coo
-- 1
-- AVAILABLE
-- Aug 6, 2020
-- 750242
-- Main Library Open Access Collection
995 ## -
-- MAIN LIBRARY OPEN ACCESS
-- 71.37
-- 750243
-- CBU-MAIN LIBRARY (Kitwe)
-- HF 5415.5 Coo
-- 2
-- AVAILABLE
-- Aug 6, 2020
-- 750243
-- Main Library Open Access Collection
999 ## -
-- 80648
-- 80648
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Permanent Location Current Location Shelving location Date acquired Total Checkouts Full call number Barcode Date last seen Copy number Price effective from Koha item type
          CBU-MAIN LIBRARY, KITWE. CBU-MAIN LIBRARY, KITWE.   06/30/2023   HF 5415.5 Coo 750242 06/30/2023 1 06/30/2023 MONOGRAPH
          CBU-MAIN LIBRARY, KITWE. CBU-MAIN LIBRARY, KITWE.   06/30/2023   HF 5415.5 Coo 750243 06/30/2023 2 06/30/2023 MONOGRAPH