Meeting customer needs

By: Smith, Ian, 1953-Series: Institute of Management seriesPublication details: Oxford: Butterworth/Heinemann Institute of Management Foundation 1994Description: xi, 185 p. : ill. ; 24 cmISBN: 0750606681Subject(s): CUSTOMER SERVICES | MARKETINGLOC classification: HF 5415.5 Smi
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Item type Home library Call number Materials specified Status Date due Barcode
MONOGRAPH MONOGRAPH CBU-MAIN LIBRARY, KITWE.
HF 5415.5 Smi (Browse shelf(Opens below)) Available 027275

Includes bibliographical references and index.

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