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Service breakthroughs

By: Heskett, James LContributor(s): Hart, Christopher W. L | Sasser, W. EarlPublication details: New York Free Press Collier MacMillan 1990Description: xii, 306p. : illISBN: 0029146755Other title: changing the rules of the gameSubject(s): CUSTOMER SERVICES | MARKETING--MANAGEMENT--CASE STUDIES | SALES MANAGEMENTLOC classification: HF 5415 Hes

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Item type	Home library	Call number	Materials specified	Status	Date due	Barcode
MONOGRAPH	CBU-MAIN LIBRARY, KITWE.	HF 5415 Hes (Browse shelf(Opens below))		Available		000360

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