Service management: operations, strategy, information technology.-- 4th ed. James Fitzsimmons and Mona Fitzsimmons

By: Fitzsimmons, Mona JContributor(s): Fitzsimmons, James APublication details: Boston McGraw-Hill 2004Edition: 4th edDescription: xviii, 587p.: ill. + a Service Model software CD & Student CD-ROMISBN: 0072823739Subject(s): MANAGEMENT | SERVICE INDUSTRIES--MANAGEMENTLOC classification: HD 9980.5 Fit
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Item type Home library Call number Materials specified Copy number Status Date due Barcode
MONOGRAPH MONOGRAPH CBU-MAIN LIBRARY, KITWE.
HD 9980.5 Fit (Browse shelf(Opens below)) 1 Available 54654
MONOGRAPH MONOGRAPH CBU-MAIN LIBRARY, KITWE.
HD 9980.5 Fit (Browse shelf(Opens below)) 2 Available 54650
MONOGRAPH MONOGRAPH CBU-MAIN LIBRARY, KITWE.
HD 9980.5 Fit (Browse shelf(Opens below)) 3 Withdrawn 54649
MONOGRAPH MONOGRAPH CBU-MAIN LIBRARY, KITWE.
HD 9980.5 Fit (Browse shelf(Opens below)) 4 Available 54875
MONOGRAPH MONOGRAPH CBU-MAIN LIBRARY, KITWE.
HD 9980.5 Fit (Browse shelf(Opens below)) 5 Available 54653

Textbook accompanied by a Service Model CD & Student CD-ROM

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