Banda, Lawrence <br/><br/>
Analysing the effect of service quality in Zambia's retail banking: the case of Zambia national commercial bank, standard chartered bank and barclays bank 
by Lawrence Banda 
 - CBU, Kitwe:  Copperbelt University  2010 
 - x, 112p.: ill. 
<br/><br/> Supervised by Prof. Manohar 
<br/><br/><label>Subjects--Topical Terms: </label><br/>CUSTOMER SERVICES--MANAGEMENT<br/>CUSTOMER SERVICES--RETAIL BANKS, ZAMBIA
<br/><br/><label>LC Class. No.: </label>THESIS/MBA