TY  - BOOK
AU  - Banda, Lawrence
TI  - Analysing the effect of service quality in Zambia's retail banking: the case of Zambia national commercial bank, standard chartered bank and barclays bank
AV  - THESIS/MBA 
PY  - 2010///
CY  - CBU, Kitwe
PB  - Copperbelt University
KW  - CUSTOMER SERVICES--MANAGEMENT
KW  - CUSTOMER SERVICES--RETAIL BANKS, ZAMBIA
N1  - Supervised by Prof. Manohar
ER  -