Namenda, Kaonga <br/><br/>
Application of total quality management to service provision: the case of Kalulushi Municipal Council 
by Kaonga Namenda 
 - Kitwe:  Copperbelt University, School of Business, Department of Postgraduate studies  2012 
 - xvi, 88p.: ill. 
<br/><br/> Bibliography 
<br/><br/><label>Subjects--Topical Terms: </label><br/>SERVICE PROVISION--KALULUSHI MUNICIPAL COUNCIL<br/>TOTAL QUALITY MANAGEMENT--SERVICE PROVISION--KALULUSHI MUNICIPAL COUNCIL<br/>KALULUSHI MUNICIPAL COUNCIL
<br/><br/><label>LC Class. No.: </label>THESIS/PM