TY  - BOOK
AU  - Namenda, Kaonga
TI  - Application of total quality management to service provision: the case of Kalulushi Municipal Council
AV  - THESIS/PM 
PY  - 2012///
CY  - Kitwe
PB  - Copperbelt University, School of Business, Department of Postgraduate studies
KW  - SERVICE PROVISION--KALULUSHI MUNICIPAL COUNCIL
KW  - TOTAL QUALITY MANAGEMENT--SERVICE PROVISION--KALULUSHI MUNICIPAL COUNCIL
KW  - KALULUSHI MUNICIPAL COUNCIL
N1  - Bibliography
ER  -