TY - BOOK TI - An assessment of factors affecting client satisfaction at Legal Aid Board Zambia : a case of Lusaka Province AV - CBU-PG THESIS/KAP PY - 2018/// CY - Kitwe PB - Copperbelt University KW - HUMAN RESOURCE MANAGEMENT--ZAMBIA KW - CLIENT SATISFACTION--LEGAL AID BOARD--ZAMBIA ER -