TY - BOOK AU - Kawina, Paul Kavumbi TI - An assessment of in-patients' satisfaction about health services in Zambia's public hospitals: a case of Kitwe Central Hospital AV - THESIS/MBA PY - 2011/// CY - Kitwe PB - Copperbelt University, School of Business, Department of Postgraduate studies KW - HEALTH SERVICES--PUBLIC HOSPITALS--ZAMBIA KW - PATIENT SATISFACTION--KITWE CENTRAL HOSPITAL ER -