TY  - BOOK
AU  - Bourne, Mike
AU  - Bourne, Pippa
ED  - Chartered Management Institute
TI  - Balanced scorecard
SN  - 9780340946497
AV  - HD 58.9 Bou 
PY  - 2007///
CY  - London
PB  - Hodder Arnold
KW  - ORGANIZATIONAL EFFECTIVENESS--MEASUREMENT
KW  - MANAGEMENT
KW  - PERFORMANCE--MEASUREMENT
ER  -