00315nam a2200109 a 4500008004100000050001900041100002600060245005900086246004200145260000900187350000900196120416s1999    xx |||||||||||||| ||    u  aTHESIS/STUDENT  aMwiya, Bruce Mufwambi10aBuilding customer care in the Zambian service industry  aa focus on the banking sector - Kitwe  c1999  a0.00