TY  - BOOK
AU  - Harmony, Paul
TI  - Business process change: a guide for managers and BPM and six sigma professionals. (2nd ed.)
SN  - 9780123741523
AV  - HF 5548.32 Har 
PY  - 2007///
CY  - Amsterdam
PB  - Morgan Kaufman Publishers
KW  - ORGANIZATION CHANGE--MANAGEMENT
KW  - ELECTRONIC COMMERCE
KW  - SYSTEM DESIGN--METHODOLOGY
ER  -