Himoonga, Paul <br/><br/>
A comparative analysis of customer queue waiting times in banks in Kitwe: a case of Barclays, Stanchart and Zanaco 
by Paul Himoonga 
 - Kitwe:  Copperbelt University  2015 
 - xiii, 131p.: ill. 
<br/><br/> Includes References 
<br/><br/><label>Subjects--Topical Terms: </label><br/>CUSTOMER RELATIONS<br/>BANKS AND BANKING--CUNSUMER COMPLAINTS--ZAMBIA<br/>BANKS AND BANKING -- ZAMBIA<br/>BANKS AND BANKING--CUSTOMER RELATIONS<br/>CUSTOMER SERVICES--RETAIL BANKS, ZAMBIA
<br/><br/><label>LC Class. No.: </label>CBU-PG THESIS/HIM