00866nam a2200193 a 4500 160908s2015 ||||||||||||||||| || u CBU-PG THESIS/HIM Himoonga, Paul A comparative analysis of customer queue waiting times in banks in Kitwe: a case of Barclays, Stanchart and Zanaco by Paul Himoonga Kitwe: Copperbelt University 2015 xiii, 131p.: ill. Includes References CUSTOMER RELATIONS BANKS AND BANKING--CUNSUMER COMPLAINTS--ZAMBIA BANKS AND BANKING -- ZAMBIA BANKS AND BANKING--CUSTOMER RELATIONS CUSTOMER SERVICES--RETAIL BANKS, ZAMBIA CBU-MAIN LIBRARY (Kitwe) 1 AVAILABLE Sep 8, 2016 Copperbelt University University Collection 38000 38000 0 0 lcc 0 0 001 001 University Collection 2022-11-30 0 CBU-PG THESIS/HIM B2310 2022-11-30 2022-11-30 002