TY  - BOOK
AU  - Himoonga, Paul
TI  - A comparative analysis of customer queue waiting times in banks in Kitwe: a case of Barclays, Stanchart and Zanaco
AV  - CBU-PG THESIS/HIM 
PY  - 2015///
CY  - Kitwe
PB  - Copperbelt University
KW  - CUSTOMER RELATIONS
KW  - BANKS AND BANKING--CUNSUMER COMPLAINTS--ZAMBIA
KW  - BANKS AND BANKING -- ZAMBIA
KW  - BANKS AND BANKING--CUSTOMER RELATIONS
KW  - CUSTOMER SERVICES--RETAIL BANKS, ZAMBIA
N1  - Includes References
ER  -