@book{38081,
	author = {Boyatzis, Richard E},
	title = {The competent manager},
	publisher = {John Wiley and Sons},
	year = {1982},
	address = {New York},
	note = {'A Wiley-Interscience publication.' -Includes index. -Bibliography: p. 261-266.},
	url = {http://www.loc.gov/catdir/description/wiley033/81013113.html}
}