TY  - BOOK
AU  - Tembo, Molly
TI  - The effect of competitive strategic service marketing on institutional performance: a case of commercial banks
AV  - CBU-PG THESIS/TEM 
PY  - 2016///
CY  - Kitwe
PB  - Copperbelt University
KW  - BANKING SERVICES
KW  - BANKING SERVICES--RESEARCH
KW  - BANKS AND BANKING--ZAMBIA
N1  - Includes biblography
ER  -