TY  - BOOK
AU  - Kaombe Francis 
TI  - The effect of Service Quality Dimensions on Customer Satisfaction in Retail Banking in Nakonde District
AV  -  CBU-PG THESIS/KAO 
PY  - 2018///
CY  - Kitwe
PB  - Copperbelt University
KW  - SERVICE QUALITY
KW  - CUSTOMER SATISFACTION - ZAMBIA
KW  - RETAIL BANKING - NAKONDE DISTRICT
ER  -