@book{42656,
	author = {Mulenga, Annie Chileshe},
	title = {An evaluation of effects of information communication technology introduction as a tool for customer service delivery and service efficiency- Kafubu Water and Sewerage Company Limited},
	publisher = {Copperbelt University},
	year = {2015},
	address = {Kitwe:},
	note = {Includes References}
}