Mulenga, Annie Chileshe <br/><br/>
An evaluation of effects of information communication technology introduction as a tool for customer service delivery and service efficiency- Kafubu Water and Sewerage Company Limited 
by Annie Chileshe Mulenga 
 - Kitwe:  Copperbelt University  2015 
 - xi, 76p.: ill. 
<br/><br/> Includes References 
<br/><br/><label>Subjects--Topical Terms: </label><br/>CUSTOMER SERVICES<br/>WATER UTILITIES--ECONOMIC ASPECTS<br/>INFORMATION TECHNOLOGY--SOCIAL ASPECTS<br/>COMMUNICATION--TECHNOLOGICAL INNOVATIONS<br/>INFORMATION TECHNOLOGY--ECONOMIC ASPECTS<br/>WATER UTILITY COMPANIES--ZAMBIA
<br/><br/><label>LC Class. No.: </label>CBU-PG THESIS/MUL