00800nam a2200181 a 4500008004100000050002200041100002800063245021500091260004000306300001900346500002400365650002200389650003800411650004300449650004500492650004500537650003600582160915s2015    ||||||||||||||||| ||    u  aCBU-PG THESIS/MUL  aMulenga, Annie Chileshe13aAn evaluation of effects of information communication technology introduction as a tool for customer service delivery and service efficiency- Kafubu Water and Sewerage Company Limitedcby Annie Chileshe Mulenga  aKitwe:bCopperbelt Universityc2015  axi, 76p.: ill.  aIncludes References 0aCUSTOMER SERVICES  aWATER UTILITIES--ECONOMIC ASPECTS 0aINFORMATION TECHNOLOGY--SOCIAL ASPECTS  aCOMMUNICATION--TECHNOLOGICAL INNOVATIONS 0aINFORMATION TECHNOLOGY--ECONOMIC ASPECTS  aWATER UTILITY COMPANIES--ZAMBIA