TY  - BOOK
AU  - Mulenga, Annie Chileshe
TI  - An evaluation of effects of information communication technology introduction as a tool for customer service delivery and service efficiency- Kafubu Water and Sewerage Company Limited
AV  - CBU-PG THESIS/MUL 
PY  - 2015///
CY  - Kitwe
PB  - Copperbelt University
KW  - CUSTOMER SERVICES
KW  - WATER UTILITIES--ECONOMIC ASPECTS
KW  - INFORMATION TECHNOLOGY--SOCIAL ASPECTS
KW  - COMMUNICATION--TECHNOLOGICAL INNOVATIONS
KW  - INFORMATION TECHNOLOGY--ECONOMIC ASPECTS
KW  - WATER UTILITY COMPANIES--ZAMBIA
N1  - Includes References
ER  -