Chanda Henry <br/><br/>
An evaluation of the impact of service diffeerentiation in enhancing customer satisfaction in the mobile telecommunication industry in Zambia 
Supervised by Prof. J. M. Tembo 
 - Kitwe  Copperbelt University, School of Business, Postgraduate Deartment  2008 
<br/><br/><label>Subjects--Topical Terms: </label><br/>BUSINESS
<br/><br/><label>LC Class. No.: </label>THESIS/MBA