TY  - BOOK
AU  - Chanda Henry
TI  - An evaluation of the impact of service diffeerentiation in enhancing customer satisfaction in the mobile telecommunication industry in Zambia
AV  - THESIS/MBA 
PY  - 2008///
CY  - Kitwe
PB  - Copperbelt University, School of Business, Postgraduate Deartment
KW  - BUSINESS
ER  -