Kambayi, Rodgers <br/><br/>
Introduction of total quality management to Zambian service organisations 
 cases of: Finance bank, Zambia state insurance corporation and Kitwe central hospital 
Thesis Supervised by Mr. D. Bwalya 
 - Kitwe  Copperbelt University, School of Business, Department of Production Management  2004 
<br/><br/><label>Subjects--Topical Terms: </label><br/>QUALITY MANAGEMENT
<br/><br/><label>LC Class. No.: </label>CBU-UG THESIS/KAM