TY  - BOOK
AU  - Kambayi, Rodgers
TI  - Introduction of total quality management to Zambian service organisations
AV  - CBU-UG THESIS/KAM 
PY  - 2004///
CY  - Kitwe
PB  - Copperbelt University, School of Business, Department of Production Management
KW  - QUALITY MANAGEMENT
ER  -