TY  - BOOK
AU  - Davis, Stanley
AU  - Geotsch, David L
TI  - Introduction to total quality: quality management for production, processing and services
SN  - 0132325217
AV  - HD 62.15 Goe 
PY  - 1997///
CY  - Upper Saddle River, N.J.
PB  - FT Prentice-Hall
KW  - TOTAL QUALITY MANAGEMENT--UNITED STATES
KW  - MANAGEMENT
ER  -