00599nam a2200133 a 4500008004100000050002300041100001900064245015900083260003900242300003400281650003800315650006600353650004600419220301s2019    ||||||||||||||||| ||    u  a CBU-PG THESIS/MWA  aMwamba, Bertha10aInvestigating the effect of Total Quality Management implementation on Organisational Productivity at Indeni Petroleum Refinery LimitedcBy Bertha Mwamba   aKitwebCopperbelt Universityc2019  axii, 89 Pages : illustrations  aINDENI PETROLEUM REFINERY LIMITED  aORGANISATION PRODUCTIVITY - INDENI PETROLEUM REFINERY LIMITED  aTOTAL QUALITY MANAGEMENT AT INDENI ZAMBIA