@book{48384,
	author = {Walubita, Catherine Mwale},
	title = {ISO 9001, 2000 as a strategy for continuous organizational performance improvement: a case of Konkola Copper Mines PLC.},
	publisher = {Copperbelt University, School of Business, Department of Postgraduate studies},
	year = {2009},
	address = {Kitwe}
}