TY  - BOOK
AU  - Mear, Nigel
AU  - Gannon, Tony
AU  - Mann, Steve
TI  - IT service management foundation practice questions. 2nd edition
SN  - 9781780171142
AV  - HF 658.4 Gan 
PY  - 2012///
CY  - London
KW  - INFORMATION RESOURCE MANAGEMENT--EXAMINATION QUESTIONS
KW  - SUPPORT SERVICES--EXAMINATION QUESTIONS
KW  - INFORMATION TECHNOLOGY--MANAGEMENT--EXAMINATIOIN QUESTIONS
ER  -