@book{48666,
	author = {Zack, Michael H},
	title = {Knowledge and strategy},
	publisher = {Butterworth-Heinemann},
	year = {1999},
	series = {Resources for the knowledge-based economy},
	address = {Boston, MA :},
	note = {Includes bibliographical references and index.},
	url = {http://www.loc.gov/catdir/description/els033/99018731.html}
}