@book{49138,
	author = {Nagle, Bernard A., 1951- and Pascarella, Perry},
	title = {Leveraging people and profit},
	publisher = {BUTTERWORTH HEINEMANN},
	year = {1998},
	address = {Boston, Mass. :},
	note = {Includes bibliographical references (p. 197-199) and index.},
	url = {http://www.loc.gov/catdir/description/els032/97014579.html}
}