Blumberg, Donald F <br/><br/>
Managing service as a strategic profit center 

 - New York:  McGraw-Hill  1991 
 - vii, 232p. : ill. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>MANAGEMENT<br/>SERVICE MANAGEMENT
<br/><br/><label>LC Class. No.: </label>HF 5415.5 Blu