Smith, Ian, 1953- <br/><br/>
Meeting customer needs 

 - Oxford:  Butterworth/Heinemann Institute of Management Foundation  1994 
 - xi, 185 p. : ill. ; 24 cm. 
 - Institute of Management series .
<br/><br/> Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>0750606681 
<br/><br/><label>Subjects--Topical Terms: </label><br/>CUSTOMER SERVICES<br/>MARKETING
<br/><br/><label>LC Class. No.: </label>HF 5415.5 Smi