TY  - BOOK
AU  - Chambers, Stuart
AU  - Slack, Nigel
TI  - Operations and process management: principles and practice for strategic impact. (2nd ed.)
SN  - 9780273718512
AV  - TS 183 Ope 
PY  - 2009///
CY  - Harlow, England
PB  - Pearson
KW  - PROCESS CONTROL
KW  - MANUFACTURING
KW  - MANUFACTURING PROCESSES
ER  -