Schonberger, Richard <br/><br/>
Operations management : improving customer service. (4th ed.) 

 - 4th ed. 
 - Homewood  Irwin  1991 
 - xvii, 926 p. : ill. 
<br/><br/> Includes bibliographical references 
<br/><br/><label>ISBN: </label>0256098816 0256082405 
<br/><br/><label>Subjects--Topical Terms: </label><br/>PRODUCTION MANAGEMENT 
<br/><br/><label>LC Class. No.: </label>TS 155 Sch