TY  - BOOK
AU  - Schonberger, Richard
AU  - Knod, Edward M
TI  - Operations management : improving customer service. (4th ed.)
SN  - 0256098816
AV  - TS 155 Sch 
PY  - 1991///
CY  - Homewood
PB  - Irwin
KW  - PRODUCTION MANAGEMENT
N1  - Includes bibliographical references
ER  -