TY  - BOOK
AU  - Schonberger, Richard J
AU  - Knod, Edward M
TI  - Operations management : serving the customer. (3rd ed.)
SN  - 0256058342
AV  - TS 155 Sch 
PY  - 1988///
CY  - Plano
PB  - Business Publications
KW  - PRODUCTION MANAGEMENT
N1  - Includes bibliographies
ER  -