TY - BOOK AU - Cartin, Thomas J TI - Principles and practices of organizational performance excellence SN - 8120316878 AV - HD 62.15 Car PY - 2000/// CY - New Dehli PB - Prentice Hall of India KW - TOTAL QUALITY MANAGEMENT--UNITED STATES KW - MANAGEMENT KW - INDUSTRIAL MANAGEMENT KW - INDUSTRIAL PRODUCTIVITY--MANAGEMENT ER -