00604nam a2200193 a 4500008004100000020001500041050001900056100003100075245006100106260004300167300002000210350000900230500005300239650002100292650002300313650001200336650003400348700002800382120416s1990    ||||||||||||||||| ||    u  a0538803673  aHF 5438.25 Cop  aStaples, William A., 1948-10aProfessional selling:  a relationship management process  aCincinnati, Ohio:bSouth-Westernc1990  axx, 471p.: ill.  a0.00  aIncludes bibliographical references and indexes.  aSALES MANAGEMENT 0aCUSTOMER RELATIONS 0aSELLING  aCUSTOMER SERVICES--MANAGEMENT  aCoppett, John I., 1936-