TY  - BOOK
AU  - Staples, William A., 1948-
AU  - Coppett, John I., 1936-
TI  - Professional selling:  a relationship management process
SN  - 0538803673
AV  - HF 5438.25 Cop 
PY  - 1990///
CY  - Cincinnati, Ohio
PB  - South-Western
KW  - SALES MANAGEMENT
KW  - CUSTOMER RELATIONS
KW  - SELLING
KW  - CUSTOMER SERVICES--MANAGEMENT
N1  - Includes bibliographical references and indexes
ER  -