00395nam a2200133 a 4500008004100000020001500041050001600056100001800072245008700090260003800177300001700215350000900232700002000241120416s0000    ||||||||||||||||| ||    u  a1856042049  aZ 674.4 Pro  aPinder, Chris10aProviding customer-oriented services in academic librariescedited by Chris Pinder  aLondonbLibrary Associationc1996  axviii, 187p.  a0.00  aMelling, Maxine